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13A Hopetown Lane,
Station Road,
Darlington DL3 6RQ


Copyright Elegant Decor -
Site design by
Bang Online
 
Terms And Conditions Of Use

These are our terms and conditions. Please read them with care.

DELIVERY CHARGES

We only accept orders for delivery to UK addresses.
All orders placed via our website are delivered free of charge to addresses in mainland UK. For a quote for delivery to other areas please telephone us on 01325 483339


PRICING

We accept payment by cheque in STERLING ONLY drawn on a UK bank and most major Credit & Debit Cards.

Our minimum order value is 100.00


PAYMENT OPTIONS:

We accept most major credit/debit cards including Visa, Mastercard, Delta, Switch, Solo and American Express.

We will telephone you to confirm your order, delivery date and payment method. For this and security reasons, credit card payment transactions will be processed over the telephone and not online at the time of placing your order.

All card payments are processed immediately your order is placed.

We also accept cheques/postal orders made out in British Sterling and drawn on UK banks or the Post Office.


DELIVERY

Due to the dimensions and weight of certain items we will telephone you to made delivery arrangements.

We endeavor to despatch all orders within 14 days. If there is a delay on your order which will result in despatch after 14 days, then we will contact you to explain why your order will be delayed and give you a new despatch date.

If the delay is unacceptable to you then you have the right to cancel the order with a full refund.


RETURNS

If for any reason you are not satisfied with your purchase, please return it to us in its original condition within 30 days and we will refund you in full the cost of the goods, less the actual incurred cost of delivery originally.

If the wrong goods are supplied due to our error or the goods are faulty, we will refund you in full, including the returned delivery cost.

This does not affect your statutory rights as a consumer.

To make a return please supply us with your name & address and also the reason for the return IN ADVANCE OF RETURNING THE ITEM(S). We will then advise how to return the goods, or make arrangements for the goods to be collected.

Should you make arrangement for the return of goods, we cannot be held responsible for items lost in transit. Please always obtain a proof a despatch when returning items.


CANCELLATION OF ORDER

You can cancel your order from the date of the contract and up to 7 working days, starting from the day after you receive the goods. Upon cancellation we will return your money within 30 days of the cancellation, less the original deliveryl costs incurred.

You must bear all costs of returning the goods to us.

To make a return please supply us with your name & address and also the reason for the return IN ADVANCE OF RETURNING THE ITEM(S). We will then advise how to return the goods, or make arrangements for the goods to be collected.


CREDIT CARD SECURITY

All Credit Card and Debit Card transactions are conducted either in person or via the telephone. No online transactions are conducted at the moment.


DATA PROTECTION & PRIVACY STATEMENT

All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party.

We collect information specifically relating to your order only at the time of ordering or registering as a new customer. This information is collected by the use of cookies, therefore cookies must be enabled on your browser to enable the ordering process to function correctly.

Cookies are used for the information of Elegant Decor only and only for order processing purposes.

We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.

All personal information is collected lawfully and in accordance with the Data Protection Act 1998.

You may elect to join our mailing list and we will send you regular newsletters and details of special offers. You can withdraw from our mailing list at any time.

For any matters relating to our privacy policy please contact Malcolm Britton (contact details below) or email sales @ elegantdecor.co.uk


EXTERNAL WEBSITE LINKS

This website may include links to external websites, these sites are intended to be useful sources of information. We are not responsible for the content of these websites and we accept no liability for losses or damage caused by using this information.


CUSTOMER SUPPORT

Please contact as follows:

Address:
Elegant Decor
13A Hopetown Lane,
Station Road,
Darlington
DL3 6RQ
United Kingdom

Telephone:
01325 483339 (calls charged at UK national rates)

Fax:
01325 461641 (calls charged at UK national rates)

Email: sales @ elegantdecor.co.uk

General Opening Times:
Monday - Friday: 09.00 - 20.00
Saturday: 09.30 - 12.00
Sunday: Closed

Outside these times a telephone answering service is available. Please leave a clear concise message, together with your name and telephone number and we will return your call as soon as possible.